Detail on Franchise Launch

The detail on how to launch your franchise business

martin hawthorne

11/20/20238 min read


So, you've found the perfect franchise and inked the deal. What's next? How do you get ready for that first day of business? Well, it's not an overnight thing – getting set up can take a few months. The franchisor will guide you through it, providing a checklist of what needs doing and when.

The prep work varies based on your franchise type. If it's a retail or high-street setup, buckle up for more groundwork than a home-based gig. Tasks include securing a location, nailing down the lease, hiring and training staff, stocking up, setting up shop, and hyping up your grand opening.

Stay organized and make a to-do list. While the excitement to kick off is real, taking the time now pays off later. Rushing the launch can lead to headaches down the road. A well-prepped franchisee faces fewer hiccups during the crucial early days.

We'll dive into finding the right spot, hiring the best crew, why you might need an accountant, and how to shout about your big franchise debut.

Exploring the Opportunity

Let's talk about sizing up your territory. Before diving in, research the demographics to know your potential customer base. Whether it's a children's activity franchise or a store, understanding your local market's size is key. Don't just count heads – consider households, especially in urban spots with more residents per home.

Territory Matters

Bigger isn't always better when it comes to your franchise territory. Oversized zones can spread you thin, impacting your return on investment. A more targeted approach in a smaller area often pays off better. Franchisors benefit too, avoiding the cost of managing vast, hard-to-reach territories.

Think smart. Opt for a multi-territory plan over one massive chunk. It sets you up for structured growth, giving the franchisor a better shot at maximum market reach. That's the winning combo for faster, larger growth.

Not All Territories Are Equal

Comparing territories? Hold up. Each one is unique, influenced by market demographics and composition. Your neighbor's territory might seem bigger, but yours could be more densely packed, making reaching customers easier. Take a holistic view of your territory – it's not just about size but what it means for your business.

Understanding the Franchise Agreement

Now, let's get real about the Franchise Agreement. It's not just a contract; it's the rulebook for your future with the franchisor. Think of it like a successful marriage – both parties bring different skills to the table, aiming for business success. Trust, respect, and a shared vision create a bond, but the agreement lays out the specifics.

This document has three jobs: outlining terms, protecting the franchisor's intellectual property, and setting rules for running the franchise units. Stick to the rules, and you're on the road to a happy and successful partnership. Problems only arise when someone breaks them.

Sure, the agreement is lengthy, covering everything from operations to the end of the contract. But in a solid franchise system, you won't be checking it daily. It's the foundation for everyone rowing in the same direction, ensuring a fair playing field. Franchisees should all sign the same agreement. Be wary of a franchisor tweaking it just to please potential franchisees. Consistency is the magic ingredient here.

Franchise Training – The Critical Ingredient

Franchising isn't a solo gig – it's a safer bet than going it alone. Failure rates for independent businesses are higher. Why? Well, franchising comes with a tried-and-tested format, ongoing support, and a network of fellow business owners. But here's the secret sauce: training.

Joining a franchise means diving into initial training covering every aspect of running your business. It's not just about knowing the product; you'll learn the ropes of operations, management, and more. This training, bundled with the franchise fee, gets you ready for the challenges ahead.

Your success isn't just about your skills – it's about keeping the brand strong. Training is the glue that holds it all together, ensuring you and your franchise buddies play by the same rules. The franchisor expects you to draft a business plan, identifying your funding needs. That's why franchised businesses often start with more capital – the franchisor ensures you've got enough skin in the game.

When scouting franchises, dig into the training details. What's covered? How long does it last? Who delivers it? Franchisors may outsource some, but having them handle most ensures ongoing support and refresher courses.

Future training is just as crucial. Ask the franchisor what's in store as you grow. The needs change, and your ongoing success depends on staying up to speed.

Training isn't just a one-time thing. It spans operations, marketing, finances, leadership, technology, customer feedback, compliance, and more. Networking with fellow franchisees adds another layer, fostering knowledge-sharing and best practices.

With this support and a proven business system, franchising becomes an appealing choice for starting your own venture.

Recruiting for Success – Building the Right Team

Now, let's talk about recruiting for your franchise. Hiring the right team is make-or-break for any growing business, and franchises have their unique challenges.

Getting your recruitment process right is the first hurdle. You're not just looking for qualifications; you need people who vibe with the brand values. It takes time to screen and interview candidates, but technology can help streamline the process. Automated emails, text messages, and tools like ChatGPT can save time and cut recruitment costs.

In regulated sectors like homecare, certain roles demand detailed screening, adding to the time needed. Here's where your franchisor steps in. Leverage their training and support programs to ease the recruitment load. Being part of a recognized brand boosts your appeal to top talent.

Keeping your team invested is the next challenge. In a competitive market, losing a valuable employee hurts. To retain staff, invest in ongoing training and development. Show them growth opportunities and build a culture of recognition. Don't shy away from rewards – referral bonuses, salary perks, and bonuses can sweeten the deal.

Recruiting for a franchise isn't a walk in the park, but with franchisor resources, tech efficiency, and a focus on staff investment, you'll build a solid team that sticks around.


When considering when to appoint an accountant for your franchise venture, a reputable franchisor typically recommends securing accounting services from the outset. This strategic decision, aligning with your investment in their franchise model, proves instrumental in managing your franchise's finances and cashflow, especially during the critical early stages of your business.

Benefits of Appointing an Accountant

Enlisting the services of an accountant offers invaluable support and guidance for your new venture, extending beyond the initial setup:

  1. Essential Financial Advice: A competent accountant provides essential advice and ongoing support, navigating you through the challenges of the first year and beyond.

  2. Efficient Bookkeeping System: A good accountant aids in setting up a real-time bookkeeping system, ensuring meticulous tracking of invoices and receipts.

  3. Registration Assistance: Your accountant plays a crucial role in assisting with the registration process for PAYE and VAT, clarifying procedures and optimizing tax relief within the franchise's initial fee structure.

  4. Business Advisory Services: Serving as an additional business advisor, your accountant offers insights into business plans, tax considerations, and overall strategic advice.

  5. Legal Structure Guidance: When deciding between operating as a sole trader, partnership, or limited company, your accountant discusses the benefits and tax implications, tailoring recommendations to your specific circumstances.

Managing Business Growth

As your franchise evolves, an accountant continues to be a key asset, offering guidance on:

  1. Financial Planning for Growth: Whether you're a startup or an expanding business, your accountant advises on securing additional finance without jeopardizing your business.

  2. Financial Control Measures: Addressing financial concerns such as key performance indicators, working capital, stock control, and invoicing, your accountant's advice proves invaluable in maintaining effective business operations.

  3. Tax Optimization: Your accountant reviews and optimizes your tax position, ensuring tax efficiency and proactive planning to avoid unexpected tax liabilities.

Finding the Right Accountant

The search for the right accountant for your franchise business involves considering local options:

  1. Local Advantage: Opting for a local accountant offers the advantage of easy contact and the ability to build and maintain a strong personal relationship. Local accountants familiar with the business environment can facilitate introductions to other beneficial local entities.

  2. Research and Recommendations: Seek recommendations from friends, family, and fellow business owners. Online research, including platforms like Trustpilot, provides insights into the experiences of other business owners working with accountants.

  3. Proactive Engagement: A good accountant proactively engages with you, providing regular updates, responding promptly to queries, and maintaining clear communication. A positive relationship enhances the effectiveness of their services.

  4. Transparent Fee Structure: During the initial meeting, a reputable accountant provides a clear fee structure for the services you require, with a preference for a fixed fee arrangement for budget predictability.

Other Accounting Services

Beyond basic accounting, your accountant guides you through various aspects:

  1. Business Plan Creation: Collaborating with your accountant ensures a compelling business plan, enhancing your chances of success when seeking funding.

  2. Self-Assessment Tax Returns: Your accountant assists in navigating the complex UK tax system, ensuring compliance with HM Revenue and Customs (HMRC), minimizing the risk of tax investigations, and maximizing eligible tax reliefs.

  3. Making Tax Digital (MTD): With the gradual rollout of MTD, your accountant ensures your business complies with digital record-keeping requirements when they affect your operations.

  4. Limited Companies: Assessing the benefits and obligations of operating as a limited company, your accountant assists with tasks like filing Corporation Tax returns and meeting requirements from Companies House.

  5. Accounting Software: Embracing digital technology, your accountant guides you in selecting suitable accounting software like Xero or QuickBooks to streamline financial records.

  6. Payroll Management: As your business expands and hires staff, your accountant ensures compliance with employer responsibilities, freeing you from the day-to-day concerns of payroll management.

What's Next in the Search for an Accountant

After shortlisting potential accountants, contacting them to discuss their services, and taking advantage of free initial consultations, you'll be better equipped to make an informed decision for your franchise business.

Researching Your Market Before Launch

Understanding the market your franchise serves is pivotal for a successful launch and sustained growth:

  1. Competitor Analysis: Thoroughly understanding competitors and differentiating your product or service is crucial. Continuous competitor analysis informs improvements to your offerings, customer service, and pricing strategies.

  2. Business Plan for Funding: If seeking funding, collaborating with your accountant ensures a comprehensive business plan that increases your chances of success with lenders or investors.

  3. Segmenting Customers: Dividing customers into segments enhances marketing strategies and improves sales. Whether B2C or B2B, segmentation based on location, demographics, interests, and buying habits provides valuable insights.

  4. Analyzing Sales Data: Post-launch, analyzing sales data enhances understanding of customer behavior, buying patterns, and business performance. This information guides improvements to products or services and fosters customer loyalty.

Promoting Your Franchise Launch

Being prepared for your business launch is crucial, but promoting it effectively ensures broad awareness:

  1. Franchisor Support: Leverage the support of your franchisor, capitalizing on the recognizability of the brand. Collaborate to maximize awareness in your local community.

  2. Local Community Engagement: Actively engage with local businesses and residents, participating in networking groups to build relationships and promote the benefits your business brings to the community.

  3. Media Involvement: For premises-based franchises, engage with local newspapers and invite them to the official launch. For home-based or mobile franchises, consider local press advertisements for increased visibility.

  4. Social Media Buzz: Utilize social media to create a buzz around your launch. Follow franchisor guidelines and establish accounts on platforms like Facebook and Twitter to promote special launch promotions.

Grand Opening Events

Concluding with the significance of holding a grand opening event:

  1. Exceptional PR Opportunity: A grand opening event serves as a powerful PR move, kickstarting your business, raising its profile, and establishing trust and credibility.

  2. Event Success Factors: Incorporate fun elements like goody bags, special offers, demos, and live acts for an enjoyable grand opening. A soft launch helps address initial challenges, and inviting local figures, media, and social media influencers ensures broader exposure.

  3. Adaptation for Non-Premises Brands: For non-premises or B2B brands, creativity is key. Partner with local venues, incorporate charitable activities, and tailor guest lists for maximum impact.

  4. Benefits of Launch PR Campaigns: Successful launch events contribute to positive PR, driving traffic to your business, building local brand awareness, and boosting credibility in the marketplace.

In essence, the success of your franchise isn't just about what you're selling; it's also about how you present it to your local community and beyond. Building anticipation, fostering connections, and generating positive publicity contribute to a thriving franchise business.